Across multiple public agencies, ioPredict is consistently praised for its excellent customer service, expertise in test development, and user-friendly online assessment platform. Clients highlight the company’s responsiveness, professionalism, and friendliness, noting that staff provide clear guidance, tailored support, and high-quality work products.
Organizations value ioPredict’s wide range of ready-made exams, as well as their ability to create customized assessments for specialized roles. Their platform is described as intuitive, versatile, secure, and efficient, offering flexible testing options—including unproctored remote exams—that expand applicant pools and reduce turnaround times. Agencies report improved recruitment efficiency, better candidate experiences, and fair, consistent hiring practices supported by strong test design and validity expertise.
Several clients emphasize significant time savings thanks to ioPredict handling test scheduling, communication with applicants, and technical administration. Long-term users also note that ioPredict maintains the same high level of service over the years, making them a trusted, reliable partner for ongoing recruitment and selection needs.
Overall, ioPredict is regarded as a responsive, knowledgeable, and indispensable partner that enhances hiring processes, improves operational efficiency, and provides exceptional value to both agencies and candidates.
Washoe County
Washoe County began using the services of ioPredict a few years ago as we were interested in moving forward with unproctored remote testing. At the time, we only offered in-person, proctored exams so the world of unproctored remote testing was completely new to us. ioPredict made the transition quite seamless and we were amazed with the efficiencies this new model created for our organization. Our candidates no longer had to take hours out of their day to test in person and we were able to capture a wider applicant pool as out of state candidates no longer had to travel to take our exams. In addition, the attrition rates for testing candidates significantly improved and our hiring departments were very pleased with the shorter turnaround times for our eligible lists. ioPredict helped us become more efficient and progressive which allowed us to provide a higher level of customer service for both our candidates and our hiring departments. ioPredict has also assisted us in creating customized exams for select job classifications to include a blend of stock questions and tailored questions developed by our own internal subject matter experts. They also allow us to pull exam questions from their various exams to create a customized exam to best meet our needs. From the start, ioPredict has been responsive, patient, and extremely helpful; however, what is noteworthy is they still provide the same high quality customer service years later. We recently established another new exam with ioPredict and we plan to use their services for years to come!
City of Pasadena
ioPredict has been a valuable partner in our recruitment and selection process. Their online testing platform has added convenience and flexibility to our testing processes. The testing materials are clear, well-structured, and easy to use. ioPredict’s support team is always responsive and reliable, and they understand our agency’s needs. ioPredict created a study guide for one of our exams which added value to our candidate experience tremendously. We appreciate IoPredict’s support and partnership.
El Dorado County
Using ioPredict for online exams helps El Dorado County run high-quality, secure, and flexible recruitments. Whether you’re hiring hundreds of candidates across different geographies, doing promotional assessments, or screening a wide pool, ioPredict helps with establishing eligible list with strong qualified candidates.
City of Beaumont
Our team has been very pleased with IoPredict. The platform is intuitive, versatile, and offers several testing options that help us assess candidates more thoroughly. Their support team has also been responsive and helpful throughout.
Tehama County
Our department has worked with ioPredict over the past two years to develop job analyses, exams, exam pass points, and reports which enabled our department to meet state personnel requirements. The ioPredict staff are experts in their field and we learned a tremendous amount from them. Their work products are first-class, and they are incredibly friendly, patient, and professional.
City of Rocklin
The City of Rocklin has used ioPredict for nearly five years and experienced nothing but excellent service. Their wide range of exams makes it easy to find the right fit for each hiring need, and their fast turnaround time keeps our process moving smoothly. Their customer service team has been consistently responsive, friendly, and incredibly helpful.
Contra Costa County
Contra Costa County partnered with ioPredict for exam development and administration and quickly established a strong, collaborative relationship. ioPredict’s team is responsive, efficient, and dedicated to supporting our goals for online, unproctored assessments. Their intuitive platform, combined with seamless NeoGov integration, streamlines item analysis, testing, and results delivery—making the entire process faster and more efficient.
Pierce Transit
Pierce Transit has been utilizing ioPredict assessment services for a few years now. IoPredict is responsive, knowledgeable, and timely in administering pre-employment assessments for our agency. ioPredict not only has a wide database of already prepared assessments but they have also created very specific exams for roles where a standard exam would not get the results needed. In our experience, ioPredict has been great at recommending assessments for specific jobs and the staff are well educated in test design and test validity for public employers to ensure fair and consistent hiring practices. Additionally, one of the most important and time saving aspects of using ioPredict as our testing vendor, is the ability to send the applicant info for testing to ioPredict and they create the test schedule and send the exam links and information directly to our applicants. This has been huge in saving us valuable time in trying to learn and navigate an assessment dashboard. We are able to focus on the applicant experience and recruitment process with the excellent support of ioPredict staff (namely Jason Schaefer and Clinton Kelly). We highly recommend ioPredict as an assessment vendor.
What Clients Love About ioPredict
Exceptional customer service
Responsive, friendly, patient, and highly knowledgeable.
Expert-level test development
High-quality job analyses, exams, pass points, and reports that meet strict public-sector standards.
Flexible, modern testing
Secure online platform with both proctored and unproctored options.
Wide exam library
Robust selection of ready-made tests plus the ability to build custom assessments.
Efficiency gains
Dramatically shorter turnaround times and reduced candidate attrition.
Broader applicant access
Remote testing expands recruitment beyond local or in-person limitations.
Time-saving administration
ioPredict handles scheduling, communication, and exam logistics.
Improved candidate experience
Clear, well-structured materials, including optional study guides.
Long-term reliability
Agencies report consistent high-quality service over many years.
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